Where's my package?
COVID-19 has caused a lot of uncertainty around the world. I know, believe me - I feel it, and I feel you.
Some of you have messaged and emailed to ask about whether we're still shipping orders (yes), and whether it's safe to order a package (yes).
Here's what you need to know.
Most mail services are operating as usual with delays
Postal services around the globe continue to process, send and ship packages.
However, because of reduced manpower and flight reductions as part of worldwide efforts to stem Coronavirus, your package will take longer to get to you. We are working closely with our external shipping partner to ensure your C&V reaches you, current estimates for delivery to some countries/regions are:
United States: 2 - 3 weeks, First Class International Shipping
Canada: 3 - 4 weeks, International Priority Shipping
United Kingdom: 2 - 3 weeks, International Shipping
Australia: 2 - 3 weeks, International Shipping
Europe: 2 - 3 weeks, International Shipping
Japan: 1 - 2 weeks, International Shipping
Singapore: 2 - 3 working days, Domestic Courier
Just hang tight, and thank you for your patience - we really want you to get your package too!
If you need a package urgently, DHL express continues ship with date-definite deliveries - simply select that option at checkout!
Current shipping estimates for DHL delivery are:
United States: 5 - 6 days
Canada: 6 - 7 days
United Kingdom: 5 - 6 days
Australia + New Zealand: 5 - 10 days
Europe: 5 - 6 days
Japan: 5 - 6 days
Asia: 2 - 4 days
Some countries are experiencing delays in dispatch
Due to lockdowns, flight delays and work-from-home notices, the following countries are experiencing significantly longer delays in dispatching packages:
Norway, Poland, Russia, Czech Republic, Estonia, Israel, Taiwan & Malaysia
DHL express continues to deliver per normal to the countries listed above.
Some countries are only accepting mail via DHL
These countries have ceased sending and accepting mail via national post temporarily, however courier services like DHL still continue to operate:
Andorra, Antigua, Benin, Bolivia, Botswana, Cameroon, Cayman Island, Central African Republic, Chad, Comoros, Corsica, Cyprus, Djibouti, Ecuador, Fiji, France, French Polynesia, Grenada, Honduras, India, Kuwait, Latvia, Lebanon, Libya, Maldives, Mali, Mauritania, Moldova, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, Samoa, Saudi Arabia, Serbia, South Africa, Sri Lanka, Tunisia & Zimbabwe
COVID-19 cannot be transmitted via packages
According to both the WHO and the CDC, while Coronavirus can survive on surfaces, it cannot be transmitted through imported goods.
There is no evidence that any Coronavirus cases have been due to receipt of parcels.
"In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures." - Centre for Disease Control
"The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low." - World Health Organisation
However, if you are concerned, you can spray disinfectant on a package and wash your hands after handling it.
Please note that almost all countries affected by the COVID-19 outbreak have announced that signature on delivery services will be discontinued to reduce human contact/interactions.
This means that your package could be either left at your doorstep, letterbox, your postman may knock at your door to let your know to retrieve your package - or there may be other arrangements deemed suitable by your national/local postal administration.
For local deliveries to Singapore, delivery staff will knock at the door as usual, step back away from the door, and ask for the parcel recipient's name to record proof of delivery. This way, no signature is required and the need for any physical contact is eliminated.
We're taking precautions
I run C&V with 2 part-time staff in a home office. Despite the small numbers and relatively low risk, we are still careful and not taking anything for granted.
From 7 April, in line with Singapore Government directives, the C&V squad are telecommuting and working remotely from our homes.
If you're still concerned, but would like to support our (or someone else's) small business
You can buy gift cards to use at a later date if you are very concerned, but would like to continue supporting small businesses such as ours. Our gift cards start from $5 and have no expiry date.
Thank you as always for your continued support - now more than ever. ❤️
Take care, practice good hygiene, keep your chins up and stay safe.
Hi Beth, we ship worldwide – including to New Zealand!
Can you please ship to New Zealand?